Product Return Policy

DMC Power's obligation under this warranty is limited to the correction or replacement of any unit which proves defective in material or workmanship under normal use and service within ninety (90) days of shipment to the first user on Swage Dies and Hydraulic Pumps and one (1) year from shipment to the first user on Swage Connectors, Power Units, Yokes, Die Blocks, repair parts and labor,  provided return is authorized and unit is prepaid to the DMC Power shipping point (or authorized distributor if purchased through this source) with all transportation charges prepaid and providing said unit is found to be defective by DMC Power Inspection.  DMC Power makes no warranty regarding the compatibility of its connection products with connection products of others and Customer acknowledges that any such unauthorized combination shall constitute a breach of contract. 

Return Policy

Constructing Substations and Transmission lines is a very complicated and detailed feat of engineering.  We understand situations may occur where extra connectors are ordered or wrong parts are requested.  DMC Power vows to work with our customers as quickly and painlessly as possible to allow for returns based on our CONNECTOR RETURN POLICY outlined below:

RETURN CRITERIA

  1.  Active, standard fittings purchased regularly from DMC Power can be returned within 90 days from the date of its shipment.
  2. The product return will be authorized only if there is an existing sales order or there is potential to sell the product within a reasonable time.
  3. In-active or non-standard, custom made fittings cannot be returned.
  4. No return will be accepted without return authorization from DMC Power.
  5. All returned product must be in excellent condition and packaged properly to prevent any handling and shipping damage.

RETURN PROCESS

  1. The request for return must be made to DMC Power’s customer service and the buyer should provide the invoice number, the reasons for return and the number of parts to be returned.
  2. Authorization to return parts will expire after 45 days.
  3. The product must be received at DMC Power within 45 days from the date of return material authorization (RMA). Product returned later than 45 days will be treated as unauthorized and DMC Power may refuse to accept the product and return parts freight collect to the buyer.
  4. The DMC Power Material Review Board (MRB), consisting of Quality Manager, Engineering Manager and Manufacturing Manager or their respective designee, will determine the final disposition of the returned product.
  5. Unauthorized products included in a return will not be credited.
  6. Any service or repair needed to place the product in salable condition will be charged and added to the re-stocking fee.
  7. Damaged and non-repairable products will not be accepted and be returned to the buyer with no credit issued.

RETURN COSTS

  1. 50% re-stocking fee will apply on all authorized returns.
  2. Return freight charges shall be borne by the buyer unless return is caused by DMC Power.
  3. The value of the return should not be less than $150.